It depends on the person, but you can usually see results in the 1st week, but definitely in the 2nd week.
Frequently asked questions
Frequently Asked Questions
Csomagok tartalma
Figyelemfelhívás
Szállítás
Rendelés leadása
What skin types is it recommended for?
What skin types
is it recommended for?
About the products:
How long does it take before you start to see results?
Is the process painful? Will it hurt to use Firmelle products?
It might be a little uncomfortable at first, but it's not painful, and the discomfort will go away once you get used to it.
Other information
Can I cancel my order?
Customers can cancel their order within 24 hours of placing it before it is delivered. Please send an email to info@firmelle.com to cancel your order within this period.
What is a money-back guarantee?
With our 30-day money back guarantee, we can ensure your complete satisfaction with our products. If you are not satisfied with the product, let us know within 30 calendar days of receiving your order and we will refund the full amount.
If you have any problems with your order or the product, please email us at info@firmelle.com.
Is there a quality guarantee?
Yes, of course! If your new Firmelle Products arrive damaged, broken or scratched, or if you simply don't like them, we'll replace them or refund the full purchase price. So you can shop with peace of mind.
Attention
Are there any restrictions on the use of Firmelle products? For example, during pregnancy or medication?
No, feel free to use it.
Have you tested on animals?
We are proud to say that our company does not test on animals.
Shipping
How long is the delivery time?
We deliver from our warehouse within 5 - 7 working days by courier.
How can I track my order?
The courier service will send you a notification, describing exactly how you can check where it is.
My parcel has not arrived.
First of all, contact the courier service with the order ID, if they don't know about the parcel email us and we will get back to you as soon as we can:
info@firmelle.com
Can I order from a vending machine?
At the moment only home delivery is available, but we are working on making this available.
Place an order
What payment methods do you accept?
You can pay by cash on delivery (courier), Card or Paypal.
Is it safe to pay by credit card?
Your card details will not be sent to us. The security of the payment process and your card details is guaranteed by the SSL connection between Paypal and Stripe.
How can I be sure that the company is trustworthy and not trying to scam me with a fake product?
We've been in business since 2018 and have successfully completed over 60,000 orders in that time.
And our Facebook and Instagram pages are proof of our success with thousands of satisfied customers.
How do I know if my order has been successfully placed?
A confirmation email will be sent within 2 hours.
What happens if the product does not work?
Our "Get beautiful hair or your money back" guarantee ensures your order is 100% risk-free. We believe you will achieve beautiful and healthy hair with our products. However, if for any reason you're not thrilled with the results, email us and we'll refund your money within 30 days, no questions asked!
What is your return and refund policy?
If you have any problems with your order or products, send us an email at info@firmelle.com and we will help you with your refund.